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Service & Support


We appreciate your decision to invest in a Richlux watch.
Customer satisfaction is the most important to us.
We would like to provide you excellent service
throughout the entire life of your Richlux timepiece.

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> Repair Policy

Cares & Maintenance

In order to keep your watch timing accurate, efficient and endurable, there are some special recommendations:


Temperature

Avoid exposing your watch to extreme temperatures (over 60 °C or 140 °C and under 0 °C or 32 °C) and to sudden fluctuations in temperature

Magnetic Field

Avoid exposing your watch in a high-intensity magnetic field, e.g. around a loudspeaker or on a refrigerator or near other electromagnetic equipment.

Cares & Maintenance

Shock

Avoid subjecting your watch to any shocks that may cause damage to the parts and movements of your watch.

Water-resistance

The seal may be affected by aging of gasket and accidental shock. As recommended, get water-resistance test of your watch once a year in a RICHLUX service center. In daily wearing, make sure screw-in the crown to avoid get watch inside of your watch. Do not operate the any chronograph button under water.

Chemical products

Avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet of strap, the case or the seals.

Cares & Maintenance

Swimming

If not the professional diving watch, avoid wearing your watch for swimming or bathing very often. Always rinse your watch in fresh water after swimming in the sea and dry it by a soft cloth.

Cleaning

For metal bracelet and water-resistant case, in case of dirty, use a small brush with soapy water to clean and
a soft cloth for drying.

Sunlight

Avoid direct exposure your watch in the sunlight for a long term, for it will accelerate fading and aging of watch parts (e.g. leather strap or PU strap).

Cares & Maintenance

Mechanical Watch

The precision of a mechanical watch varies depending on the wearer’s habits. RICHLUX watch may have a tolerance of between -10 and 25 seconds per day. The turning direction of the crown to setting the date and time varies depending on different models. Do not set time and date when watch indicates between 21:00 and 03:00 to avoid damaging the movement.

Quartz Watch

The ambient temperature affects the precision of a quartz movement, which will be between -0.5 and +0.5 seconds
per day.

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Warranty Terms


Your RICHLUX watch is warranted for twelve months from the date of purchase under the terms and conditions of this warranty. The warranty is valid only if the warranty card is dated, fully and correctly filled in and stamped by an official RICHLUX seller.
(In case of you lose the warranty card, please keep your invoice properly.)

For problems not covered in this warranty or after the warranty period, you can also enjoy a professional maintenance provided by RICHLUX at uniform fee standard.



FIND OUT MORE
Contact Us

HEADQUARTER

 

ROSA Co. Ltd S.A.R.L.

Route du Platy 7A, CH1752 Villars-sur-Glane, Fribourg, Switzerland

T: (026) 4010043

 

DISTRIBUTION AND REPAIR CENTRES

 

SWITZERLAND | ROSA Co. Ltd S.A.R.L. 

HONG KONG | Richlux Watch Company 

HONG KONG | FOCUS SHOP 

CHINA-SHENZHEN | SAM SUN Watch & Clock Co. Ltd 

CHINA-SUZHOU | SAM SUN Watch & Clock Co. Ltd 

Flat 1606, 16/F, 388 Chan Xu Road, Suzhou | T: (86) 0512 6913 1012 Google Map

AUSTRALIA | MOMENT International Pty Ltd 

 

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